At BNP Paribas Securities Services, loyalty to our clients is a fundamental principle.
Each and every one of our employees strives wholeheartedly to support our clients and do their jobs with the utmost professionalism.
However, despite this, you may feel that we have not fully met your expectations.
So if you are ever unhappy about something, please let us know, and give us the opportunity to put things right.
Client feedback and complaints in particular, is key to our continuous improvement process. Therefore, rest assured that we treat them as a top priority.
Your privileged point of contact for all feedback, positive or negative, is your Relationship Manager in the country where you hold your account(s).
You can contact him/her over the phone or by e-mail, at his/her usual e-mail address at your convenience.
You could also raise your issue or complaint to your Relationship Manager by post, using the address of the BNP Paribas Securities Services entity of which you are a client.
BNP Paribas Securities Services applies a structured and formal complaint handling process including written acknowledgements and responses and specific timeframes for each step of the process.
Our organization welcomes all feedback, positive or otherwise, and we will always be thankful for the time you take to share your concerns with us.
We value your complaints as opportunities for us to learn and to constantly improve in order to meet your expectations.